FAQs

To make life a little easier we’ve listed some frequently asked questions.  If you need any further assistance please email us at info@indooroopillyshopping.com.au or contact us on 07 3378 4022.

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Our friendly Customer Service team are on hand to assist with any questions you may have. They can also help you with equipment hire and gift card purchases.

The customer service desk is located on Level 2 at the bottom of the travelators. Customer Service is open during general centre opening hours and can also be contacted on 07 3378 4022.
Our programs for community engagement are tailored to the needs of our local community and are often achieved through philanthropic donations, fundraising, providing space in-centre for community activities and events, working with local schools, and partnering with local charities to help raise both funds and awareness. To enquire further about how Indooroopilly Shopping Centre may be able to support your cause, please use our online enquiry form and a team member from Indooroopilly Shopping Centre will respond within 2 business days.
If you are interested in shop leasing at Indooroopilly Shopping Centre, please complete the form below and a member of the leasing team will respond to your request shortly. Alternatively, please contact Centre Management on 07 3378 4022.

Customers are able to park for FREE for up to 8 hours when they spend $200 or more at participating retailers in any one visit at Indooroopilly Shopping Centre. Simply present your receipts at the Customer Service Centre on Level 2 during shopping hoursClick Here to find out more. Terms and Conditions apply.

The first 3 hours of parking are free. Receive up to 4 hours free parking when you visit Event Cinemas or any participating Station Road Dining restaurant. Click here for more details.

Our Station Road Dining precinct is open until late every night. Please click here to view the dining precinct options and their related opening hours.

Indooroopilly Shopping Centre has a brand new immersive kids play area – Minipilly. Minipilly is a miniature version of the Western suburbs of Brisbane. It facilitates different types of play including active play, imaginative and make-belief. All brought together under the story of Brisbane and its iconic landmarks, such as Brisbane River, Mount Coot-tha and Minipilly Shopping Centre.

Minipilly is located on Level 3 near Myer/City Beach.

Pets are not permitted inside Indooroopilly Shopping Centre other than Guide, Hearing or Assistance dogs (including certified companion pets).
 
Every Thursday, we offer free child care in Minipilly on level 3 from 10am – 1pm.
To keep up to date with what’s happening at Indooroopilly Shopping Centre, follow us on Facebook and Instagram plus sign up to our VIP database by clicking here.
 

Indooroopilly Shopping Centre has dedicated staff parking areas to ensure the most convenient spaces are available to our customers. Staff new to Indooroopilly Shopping Centre must register their vehicle first. Please register at https://www.planparkshop.com.au/public/home.htm or please contact Point Parking at indooroopilly@pointparking.com.au for more information.

Indooroopilly Business Partnerships (IBP) delivers exciting opportunities to communicate your sales message in a personal, hands on and interactive model, with direct feedback and immediate, measurable results. Indooroopilly provides you with distinct advertising and marketing avenues with the opportunity to interact directly with your customers and influence their purchase path, within the centres’ malls.

Find out more information here. 
Each term we will be supporting three school fundraising initiatives in centre.

Each participating school will have a dedicated Voting Box at Indooroopilly Shopping Centre’s Customer Service Desk where customers who spend over $50 in-centre can contribute a token to their preferred fundraising initiative.

To qualify for this initiative, schools are required to provide a photo and a story about why they require the funds and the benefit they’ll bring e.g. need to purchase 5 new iPads for the Library to supplement the school’s literacy program.

Please submit your school’s proposal via our online enquiry form and a team member from Indooroopilly Shopping Centre will respond within 2 business days.
If you would like to interview a person from Indooroopilly Shopping centre, prior approval must be granted. Please call Centre Management on 07 3378 4022 to secure an interview.
Concierge is open during general centre opening hours. Please click here to see the centre opening hours.
Indooroopilly Shopping Centre has four levels of retail. You can find the Centre Management office on Level 5.
Indooroopilly Shopping Centre sells gift cards which can be used for 12 months from purchase. Our Indooroopilly gift cards can be used in over 300 stores including David Jones, Myer, Kmart, and Target.
 
The gift cards can be purchases at the Customer Service Desk on Level 2 in any denomination from $10. Cash, EFTPOS and credit cards are accepted. You can also check your balance here.
Indooroopilly Shopping Centre is well-serviced by public transport including buses, taxis and the train, which is located just 5 mins away on Station Road. Seniors can also take a council cab to Indooroopilly Shopping Centre for just a $1.50. For more information, please click here


 
Indooroopilly Shopping Centre offers a range of free entertainment throughout the year including school holiday activities and fashion events, just to name a few. For more information on what’s on, please click here.
Indooroopilly Shopping Centre offers free centre-wide Wi-Fi for WiFi enabled devices, all day, every day.
 
Indooroopilly Shopping Centre is open 7 days a week (excluding certain public holidays). Please click here to view the centre opening hours.
(Note, some retailers including the cinemas and selected dining precincts are open on public holidays. Please check with individual stores before visiting.)
 
Indooroopilly Shopping Centre offers a range of free shopper mobility including wheelchairs, electric scooters and strollers. Equipment is subject to availability and can be pre-booked online by clicking here or at the Information Desk on Level 2 at the top of the travelators.
Indooroopilly Shopping Centre offers a free Justice of the Peace service on Thursdays (5pm-7pm) and Saturdays (10am-12pm). Commencing Monday 14 May, JP Service wil be available every Monday from 9:30am - 11:30am. The Justice of the Peace is located on Level 4 in the Indooroopilly Library (near Event Cinemas).  
Indooroopilly Shopping Centre has a dedicated Police Beat located on Level 3 towards the Food Court (near the Bus Stop). You can also contact them on 07 3000 8255.

Indooroopilly Shopping Centre have five dedicated Parent’s Rooms throughout the centre. All Parents’ Rooms are equipped with change tables, private feeding rooms, nappy dispensers and microwave ovens.

The Parents’ Rooms are located on Level 1 in Gourmet Fresh, Level 2 near Target and outside Myer, Level 3 near the Food Court and outside Myer.

Please click here to learn more about parking with prams.
Many of the major stores at Indooroopilly Shopping Centre offer parcel pick-up including David Jones, Myer, Big W, Kmart, Target, Coles, Woolworths and JB Hi-Fi Home. Please contact individual retailers for further details.
Indooroopilly Shopping Centre has a dedicated car wash service provided by Star Car Wash. This is a paid service found on Level 5 of the carpark (enter via gate 5). Click here for more information.
Indooroopilly Shopping Centre has dedicated Australia Post mailboxes (Express and Regular) available outside Australia Post on Level 2 (near the Customer Service Desk).

Australia post offer postage and delivery from letters to parcels including local, national, or worldwide distribution. Packing service and materials are also available for large, fragile or urgent items.
Please contact the Information Desk on 07 3378 4022 during trading hours for any enquiries relating to lost property.